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Example Certified Family Partner Job Description

This is a general example of a job description for a Certified Family Partner

Summary of job duties

The position of Certified Family Partner is a direct-care position with the expectation that a percentage of employee work time is spent face-to-face with the individuals that the agency serves. Certified Family Partners are individuals who have lived experience parenting a child with emotional or mental health needs. The Certified Family Partner is there to provide encouragement, hope, assistance, guidance, and understanding that aids in recovery of the youth and family. Services include conducting support groups, participating in the wraparound process, giving one-on-one support, conducting face-to-face guidance meetings, and helping families navigate systems including independent school districts, mental health systems, juvenile justice systems. CPS, and other community resource centers. Providing services in the community entails travel (often in the Certified Family Partner's own vehicle) and work throughout the county, in a variety of neighborhood and home conditions.

Essential job duties

A. Certified Family Partner's are evaluated routinely and as needed based on the following expectations beginning 90 days after date of credentialing:

1. Contact assigned individuals within 3 business days after caseload assignment is  made.

  • Standard: Contacts/attempts to contact within 3 business days are documented in the assigned individuals' charts 100% of the time.

2. Spend at least a specific percentage of working hours face-to-face with the individuals served by the agency.

  • Standard: Each month, Certified Family Partner's direct/face-to-face time with individuals served is no lower than specified percentage of hours worked.

  • Certified Family Partner services provided are direct/face-to-face at least 50% of the time. 

3. Provide billable services based on clinical role. 

4. Family Partner face-to-face services provided are billable at least 75% of the time.

5. Complete documentation of services provided on a daily basis, and turn in documentation and activity log to designated location by a certain time the next business day.

  • Standard: All activity logs must be completed, processed (including corrections), and entered into the agency's data system no later than within the time frame designated by current division policy.

6. Utilize Collaborative Documentation when providing services to an individual.

7. Attend and participate in all wraparound team meetings. 

  • Standard: Certified Family Partner obtains prior approval from his or her Team Lead or Program Manager for every Recovery Team Meeting not attended.

8. Maintain credentialing as a Certified Family Partner.

  • Complete online training within 60 days or more overdue at any time.
  • Certified Family Partner maintains clinical supervision requirements at all times.

9. Maintain timekeeping and travel records on a daily basis, ensuring Certified Family Partner records are turned in and approved before the close of each pay period or as requested by the supervisor.

10. Complete additional duties as  assigned.


B. Certified Family Partner is responsible for facilitating other YES Waiver services for youth/families.

  • Certified Family Partner is responsible for turning in necessary paperwork for youth and family to the program director or those in charge of rendering services as identified on the ICP. That includes professional  services,  respite care services,  and adaptive aids and supports.

  • Certified Family Partner is responsible for the monitoring and delivery of those identified services and reporting the progress and monitoring observations to the treatment/wraparound team.

C. Responsible for attending monthly wraparound meeting.

  • Certified Family Partner will attend and be prepared to provide feedback on all services provided by YES Waiver provider. Certified Family Partner will provide the wraparound facilitator a written response before the meeting stating what clinical progress, clinical treatment and skills learned during the past  month.

  • Certified Family Partner will consult with families and contracted providers regarding progress made with utilization of  those provider services.

D. Serves as liaison with inter and intra-agency programs.

  • Has decision-making authority representing the division and/or agency when involved in program planning, policy development, intra-agency and/or interagency coordination of service programs.

  • Interacts and collaborates with other departments, both internal and external, to this division and agency.

  • Maintains and fosters positive, cooperative relationships and communication between youth staff and inter/intra-agency programs.

  • Ensures that program is accessible for referrals to youth services. Serves as liaison for continuity of care and resolving coordination/referral matters.

  • Seeks opportunities to participate in inter/intra-agency groups that enhance programs and services.

  • Assists Program Director in developing resources and resolving barriers to service provision.

  • Advises Program Director and/or appropriate agency Administrator within 24 hours of special client issues, significant barriers, and adverse events in the community likely to affect program services in accordance with agency policies and procedures.

  • Responds to requests for information, client complaints, and/or staff complaints within 48 hours and in accordance with agency policies and procedures.

  • Attends agency meetings as requested.

  • Reports client deaths and unusual incidents to Program Director and Risk Management consistent with agency policies and procedures.

E. Ensures that all applicable standards and life/safety codes are met at assigned facility

  • Coordinates with the Quality Management department and Program Managers to ensure that agency standards are met.

  • Works with local marshals to ensure facilities meet standards for Certified Family Partner safety.

  • Ensures the agency's documentation standard is met by youth services staff.

  • Collaborates with Emergency Preparedness and Safety Planning staff to ensure all phases of emergency preparation (mitigation, preparedness, response, and recovery) have been addressed for each program and facility All Hazard Plans are complete and remain current.

F. Completes and maintains all required training.

  • Will complete all agency-required training within 60 days of hire.

  • Will complete all required agency training and maintain current training status.

  • Will complete all required program-specified training and maintain current training status.

  • Will complete training updates as specified under agency procedures and maintain current status.

G. Exhibits a willingness to assume additional duties.

  • Seeks the guidance of a Program Director or appointed expert prior to beginning an unfamiliar assignment.

  • Perform other related job duties or responsibilities as requested or required, whether or not specifically mentioned in the job description

  • Proactively identifies beneficial resources and training to enhance leadership abilities and personal growth.

Knowledge of Laws, Regulations and Policies/Procedures

  • Agency Standards, Policies, and Procedures

  • Contracts and grants for funded-programs

  • Texas Department of Labor Regulations

  • Texas Department of State Health Services (DSHS)

  • Texas Laws Related to Mental Health and Intellectual Disabilities

  • Texas Department of Assistive and Rehabilitative Services

  • Texas Department of Family and Protective Services Standards

  • DSHS Certified Certified Family Partner Standards

  • Texas Administrative Code

  • Commission on Accreditation of Rehabilitation Facilities (CARF) Standards

  • National Committee for Quality Assurance (NCQA) Standards

  • Home and Community-based Services (HCS) Guidelines

  • Medicaid Rehabilitative Services Rules/Regulations

  • Third Party Payer Requirements and Procedures

  • Life Safety Codes

  • Emergency Preparedness and All Hazard Plan including: Agency, Local, State, and Federal

  • Community Standards

  • DSM-IV-TR and DSM-V

  • Extensive knowledge of the principles and methods of modern management, public administration, consultation, interpretation,  and program management.

  • Have a comprehensive understanding of criminal justice issues

  • Must be familiar with community and agency stakeholders

  • Ability to prioritize multiple duties and to make sound decisions regarding the changing of priorities

  • Ability to establish and maintain effective relationships.

  • Knowledge of human personality development, abnormal psychology, trauma, and substance   abuse.

  • Working knowledge of goal-directed psychotherapy  strategies and their application.

  • Ability to work as a member of a multidisciplinary team.

  • Working knowledge of the functions of federal, state, and local resources in order to make effective referrals.

  • Ability to accept direction and make constructive use of professional and clinical  supervision.

  • Skills in task analysis for writing measurable goals and  objectives.

  • Ability to develop knowledge of major classes of medications and related side  effects.

  • Possess effective organizational, communication, and time management skills; be self-directed, motivated and able to work autonomously. Ability to work independently, organize work and to prioritize client and workload demands.

  • Knowledge of agency Community Standards and payer requirements for  services.

  • Knowledge of standards applicable to division and program including (see Ill) Knowledge of Laws, Regulations and Policies/Procedures), ability to  interpret the standards, and implementing  standards.

  • Demonstrated skill in developing productive relationships with clients, family members, service providers, and professional peers and subordinates.

  • Extensive knowledge of client's needs and characteristics associated with the present primary and disability population.

  • Extensive knowledge of case management, habitation, and rehabilitation principles, objectives, standards and methods.

  • Extensive knowledge and ability to work within agency and intra-agency, local, state, and federal political and bureaucratic context.

  • Ability to recognize obvious and subtle bureaucratic barriers and coordination issues between service systems and to skillfully bring into play personal arbitration/conflict-resolution strategies in different services integration situations

  • Ability to cope with and assist others in coping with stress and frustration and to be flexible in meeting organizational workload demands.

  • Ability to analyze facts, devise solutions to system problems and to direct the work of others.

  • Articulates clearly and concisely both in verbal and written modes.

  • Ability to evaluate client and organizational risk in emergency situations and to coordinate intervention with local authorities

  • This position requires extensive internal and external contacts with clients, family members, significant others, service providers and practitioners. The Certified Family Partner will accomplish this with exceptional written and verbal skills.


This position requires driving to and from locations for work and/and may require overnight traveling. Employees are required to have a license in good standing and be able to be covered by agency liability insurance. If a personal vehicle is utilized for work travel, then maintaining personal auto insurance coverage is required. 

Minimum Requirements

Required Education

High School Diploma/GED

Required Experience

One (1) year

Defined Experience

Personal and/or secondary experience raising a child with a mental health diagnosis and navigating child-service system

Required License

Valid Texas driver’s license with an acceptable driving record.

Must provide license (if applicable) and official documentation of all educational attainment i.e. Transcript/Degree/Certificate

Testing Requirements

Pre-employment tests including drug and TB Screening, Physical Exam including balance and lift test.